FAQs

1. What kind of products do you sell?

We sell kitchen and home-use essentials designed for everyday cooking, serving, organizing, and dining routines. Our products are selected to support practical daily use while keeping the kitchen space neat, comfortable, and easy to manage.

2. Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Discover, Maestro, PayPal, and Google Pay. Available payment options may vary depending on your device, browser, billing location, and the payment services shown at checkout.

3. What currency are orders charged in?

All prices, order totals, shipping fees, taxes, and payment transactions are processed in United States Dollars (USD). If your payment account uses another currency, your bank, card issuer, or payment provider may apply exchange rates or conversion fees.

4. Is my payment information secure?

Yes. Payments are processed through trusted third-party payment service providers, including Stripe and PayPal. We do not store your full card number, CVV, PayPal password, bank account password, or complete payment credentials on our servers.

5. When will my order be processed?

Orders are typically processed within 1–4 business days after successful payment confirmation. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time.

6. Do you offer worldwide shipping?

Yes. We provide worldwide shipping services for kitchen and home-use products where carrier service is available. Shipping availability may vary depending on the destination country or region, local delivery restrictions, customs rules, and carrier coverage.

7. How much does shipping cost?

Shipping fees are based on the delivery region and order value. United States standard shipping is USD $4.99, with free shipping for orders of USD $89 or more. Europe standard shipping is USD $13.99, with free shipping for orders of USD $149 or more. Other worldwide regions have a standard shipping fee of USD $17.99.

8. How long does delivery take?

Estimated delivery time depends on the destination region, carrier service, customs clearance, and local delivery conditions. United States orders usually arrive within 7–15 business days after dispatch. Europe orders usually arrive within 8–18 business days after dispatch. Other worldwide regions usually arrive within 10–25 business days after dispatch.

9. How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address provided at checkout when available. Tracking updates may take 48–72 hours to appear after the package has been handed over to the carrier.

10. What should I do if my tracking has not updated?

If tracking has not updated within 72 hours after shipment, the package may still be in transit or waiting for carrier scanning. If you need help, please contact us at care@homvoria.com with your order number.

11. Will I need to pay customs duties or import taxes?

For orders shipped within the United States, there are no customs duties or import taxes charged to the customer because these are domestic U.S. orders. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or other local charges may apply and are generally the customer’s responsibility unless required by law.

12. What should I do if my package arrives damaged?

Please inspect your package immediately upon delivery. If the package or item arrives damaged, opened, missing items, visibly tampered with, defective, incomplete, or incorrect, contact us within 48 hours after delivery at care@homvoria.com. Please include your order number, clear photos or videos of the product, packaging, shipping label, and a brief description of the issue.

13. Can I return an item?

Customers may request a return within 30 days after the package is delivered according to the carrier tracking record. All return requests must be reviewed and approved before any item is sent back.

14. What condition must returned items be in?

Returned items must be unused, clean, undamaged, and in resalable condition. Items must be returned with all original packaging, tags, labels, manuals, accessories, parts, and included components. Items showing signs of food contact, stains, odors, washing, cutting marks, scratches, heavy wear, missing parts, or hygiene concerns may be refused.

15. Are any items non-returnable?

Yes. For safety, hygiene, and quality-control reasons, certain kitchen and home-use items may not be eligible for return once opened, used, washed, altered, damaged after delivery, or exposed to food, liquids, oils, stains, or strong odors. Final sale, clearance, personalized, customized, or special-order items may also be non-returnable if clearly stated on the product page or during checkout.

16. Who pays for return shipping?

If the return is caused by customer preference, incorrect product choice, change of mind, ordering by mistake, or any reason not caused by our error, the customer is responsible for return shipping costs. If the return is caused by our error, a verified defective item, a wrong item, or confirmed shipping damage, we may provide a prepaid return label, reimburse reasonable return shipping costs, offer a replacement, or provide another appropriate solution.

17. How long does a refund take?

Approved refunds are issued to the original payment method used for the order. Refunds are typically processed within 7 business days after return inspection and approval. The time required for the refunded amount to appear in your account may depend on your bank, card issuer, Stripe, PayPal, or other payment provider.

18. How can I contact customer support?

If you have questions about orders, payments, shipping, tracking, returns, refunds, privacy, or product details, please contact us at care@homvoria.com. You may also contact us by phone at +1(513)241-9566 or by formal correspondence through 720 E Pete Rose Way, Ste 220, Cincinnati, OH 45202, US. Our business hours are Monday–Friday, 9:00 AM–5:00 PM (UTC-5), and we typically respond within 24 hours, excluding weekends and public holidays.