Privacy Policy

1. Introduction

This Privacy Policy explains how Homvoria collects, uses, stores, shares, and protects personal information when customers visit, browse, create an account, place an order, make a payment, request support, submit a return request, or otherwise interact with homvoria.com. This website is a self-hosted store built on WordPress and powered by WooCommerce.

2. Scope of This Policy

This Privacy Policy applies to information collected through our website, checkout pages, order forms, customer service communications, payment-related records, shipping records, return and refund requests, and other online store features. By using our website or placing an order, customers acknowledge that their information may be processed as described in this Privacy Policy.

3. Information We Collect

We may collect personal information such as customer name, billing address, shipping address, email address, phone number, order details, purchased items, payment status, refund status, communication records, customer service messages, return request details, and other information provided during checkout or support communication. We may also collect technical information such as IP address, browser type, device information, operating system, referring pages, pages viewed, cookie identifiers, log data, and approximate location based on technical data.

4. Order and Shipping Information

Because we provide worldwide shipping services for kitchen and home-use products, including the United States, Europe, and other international regions, we collect and use shipping-related information to process orders, arrange delivery, provide tracking updates, verify delivery status, handle damaged package claims, and assist with customs or logistics issues where applicable. Shipping information may include recipient name, delivery address, phone number, email address, order number, carrier details, tracking number, delivery confirmation, and related logistics records.

5. Payment Information and Third-Party Payment Providers

Payments are processed by trusted third-party payment service providers, including Stripe and PayPal. We do not directly collect, access, store, or retain customers’ full card numbers, CVV codes, PayPal passwords, bank account passwords, magnetic stripe data, or complete payment credentials on our servers. Payment information is submitted through secure payment systems provided by Stripe, PayPal, or other available payment methods shown at checkout.

6. Payment Records We May Receive

Although we do not store complete payment credentials, we may receive limited transaction-related information necessary to complete and manage orders. This may include payment status, transaction amount, currency, payment method type, authorization result, payment reference ID, fraud review status, refund status, dispute status, chargeback information, and billing confirmation details. This information is used for order confirmation, fraud prevention, accounting, customer support, refunds, and dispute response.

7. Transaction Currency

All transactions on our website are processed in United States Dollars (USD). If a customer uses a payment method or bank account in another currency, the customer’s bank, card issuer, PayPal, Stripe, or other payment provider may apply currency conversion rates or additional fees. These currency conversion fees are controlled by the payment provider or financial institution and are not stored or charged separately by us.

8. How We Use Personal Information

We use personal information to operate our online store, process payments, verify orders, arrange shipment, provide tracking information, respond to customer inquiries, process returns and refunds, investigate damaged or missing packages, prevent fraud, detect unauthorized transactions, improve website performance, maintain business records, comply with legal obligations, and protect the rights, safety, and security of customers and our business.

9. Legal Bases for Processing Personal Information

Where applicable, we process personal information based on one or more legal bases, including performance of a contract, compliance with legal obligations, legitimate business interests, customer consent, fraud prevention, dispute resolution, and protection of our legal rights. For example, we process order and shipping information to fulfill purchases, payment-related information to confirm transactions, and support communication to resolve customer issues.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, log files, analytics tools, and similar technologies to support shopping cart functionality, checkout security, account login, website performance, fraud prevention, traffic analytics, advertising measurement, and user experience improvements. Customers may manage cookies through browser settings, but disabling certain cookies may affect website functionality, checkout, cart storage, or payment processing.

11. WordPress and WooCommerce Data Processing

As a self-hosted WordPress and WooCommerce store, our website may process customer account information, order records, checkout details, cart activity, customer notes, email notifications, coupon usage, product interaction data, and related store activity. This information is used only as necessary to operate the store, manage orders, provide customer service, process refunds, and maintain accurate business and compliance records.

12. Sharing Information With Service Providers

We may share necessary personal information with trusted service providers who help us operate our business. These may include payment processors such as Stripe and PayPal, shipping carriers, fulfillment partners, fraud prevention tools, hosting providers, website security providers, analytics providers, email service providers, customer support tools, tax or accounting service providers, and professional advisors. These service providers may only receive information needed to perform their services.

13. Shipping, Customs, and International Delivery Partners

For international orders, customer information may be shared with logistics carriers, customs brokers, postal services, delivery partners, or local authorities when required for delivery, customs clearance, import review, tax assessment, or legal compliance. For U.S. domestic orders, customers are not charged customs duties or import taxes. For orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or similar charges may be the customer’s responsibility as described in our Shipping Policy.

14. Data Security Measures

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include SSL/TLS encryption for secure transmission, secure hosting controls, access restrictions, password protection, limited staff access, account permission management, malware monitoring, firewall protection, software updates, security plugins, order review controls, and internal procedures for handling customer information.

15. Payment Security Measures

Payment security is handled through Stripe, PayPal, and other secure checkout services available at checkout. These providers may use encryption, tokenization, PCI-DSS compliant payment environments, fraud detection systems, risk scoring, transaction monitoring, and additional authentication tools such as 3D Secure where available. Because payment credentials are processed by third-party payment providers, we do not store full card numbers, CVV codes, or PayPal login credentials on our website servers.

16. Fraud Prevention, Chargebacks, and Stripe Dispute Support

To help prevent fraud and support fair payment dispute resolution, we may keep records such as order details, payment confirmation, IP address, billing and shipping information, customer communications, tracking number, delivery confirmation, return authorization records, refund records, damaged package evidence, and inspection results. These records may be used to respond to payment disputes, chargebacks, Stripe reviews, PayPal claims, card issuer inquiries, or suspected unauthorized transaction reports.

17. Refunds and Return-Related Records

When customers request a return or refund, we may collect and store order number, customer contact information, return reason, product condition information, photos or videos, shipping label images, package damage evidence, return tracking number, inspection results, refund decision, and refund transaction records. Approved refunds are returned to the original payment method within 7 business days after review and approval, although banks, Stripe, PayPal, or card issuers may require additional time to post funds.

18. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, returns, refunds, fraud prevention, chargeback defense, tax records, accounting, legal compliance, and dispute resolution. When information is no longer needed, we may delete, anonymize, or securely retain it where required by law or legitimate business needs.

19. European GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy rights, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent. These rights may be limited where we must retain information for legal compliance, order records, fraud prevention, dispute resolution, tax obligations, or payment security.

20. United States Privacy Notice

Customers located in the United States may have privacy rights depending on their state of residence, including the right to request access to certain personal information, correction, deletion, information about categories of data collected, information about categories of service providers, and the right to opt out of certain uses where applicable. We do not sell customers’ full payment information. We do not store full card numbers, CVV codes, or complete payment credentials on our servers.

21. Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian believes that a child has provided personal information to us, please contact us at care@homvoria.com, and we will review the request and take appropriate steps where required.

22. Contact Information and Policy Updates

If you have questions about this Privacy Policy, personal information, payment privacy, shipping data, return records, or privacy rights requests, please contact Homvoria at care@homvoria.com. You may also contact us by phone at +1(513)241-9566 or by formal correspondence through 720 E Pete Rose Way, Ste 220, Cincinnati, OH 45202, US. We may update this Privacy Policy from time to time to reflect changes in our website, payment methods, shipping services, legal requirements, security practices, or business operations. The updated version will be posted on homvoria.com.