Refund and Returns Policy

1. Return Window

This Refund and Returns Policy applies to orders placed through homvoria.com. Customers may request a return within 30 days after the package is delivered according to the carrier tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law. To protect both customers and our store, all return and refund requests must be reviewed and approved before any item is sent back.

2. Return Eligibility

Returned items must be unused, clean, undamaged, and in resalable condition. Items must be returned with all original packaging, tags, labels, manuals, accessories, parts, and any included components. Because our website sells kitchen and home-use products, we may refuse returns if an item shows signs of use, food contact, stains, odors, washing, cutting marks, scratches, heavy wear, missing parts, hygiene concerns, or any condition that makes the item unsuitable for resale.

3. Non-Returnable Items

For safety, hygiene, and quality-control reasons, certain items may not be eligible for return once opened, used, washed, altered, damaged after delivery, or exposed to food, liquids, oils, stains, or strong odors. Final sale, clearance, personalized, customized, or special-order items may also be non-returnable if clearly stated on the product page or during checkout. We reserve the right to reject returns that do not meet the conditions of this policy.

4. How to Request a Return

To request a return, customers must contact us at care@homvoria.com within the return window. The request should include the order number, customer name, delivery address, reason for return, photos or videos of the item and packaging, and any other information needed to review the case. After review, we will provide return instructions if the request is approved. Unauthorized returns, returns sent without approval, or returns sent to an incorrect address may be refused or may not be processed.

5. Return Shipping Fees

If the return is caused by customer preference, incorrect product choice, change of mind, ordering by mistake, or any reason not caused by our error, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless required by law. If the return is caused by our error, a verified defective item, a wrong item, or shipping damage confirmed through review, we may provide a prepaid return label, reimburse reasonable return shipping costs, offer a replacement, or provide another appropriate solution.

6. Damaged, Defective, or Incorrect Items

Customers should inspect the package immediately upon delivery. If the item arrives damaged, defective, incomplete, or incorrect, customers must contact us within 48 hours after delivery at care@homvoria.com. The request should include the order number, clear photos or videos of the item, packaging, shipping label, and a brief description of the issue. This information helps us verify the problem, communicate with the logistics carrier when needed, and provide a fair resolution for Stripe, PayPal, card issuer, or payment dispute review if necessary.

7. Refund Review and Processing Time

Refunds are issued only after the return is received, inspected, and approved, unless we confirm that a return is not required for a specific case. If approved, the refund will be processed back to the original payment method within 7 business days. Depending on the bank, card issuer, Stripe, PayPal, or other payment provider, it may take additional time for the refunded amount to appear in the customer’s account. We do not issue refunds to a different card, account, or payment method.

8. Payment Disputes and Customer Support

Before opening a payment dispute, chargeback, or claim through Stripe, PayPal, a bank, or a card issuer, customers are encouraged to contact us at care@homvoria.com so we can review the issue and provide assistance. We keep order records, payment status, tracking information, delivery confirmation, return communication, inspection results, and refund records to support fair resolution of payment disputes. For questions about returns, refunds, damaged packages, or refund status, customers may contact us at care@homvoria.com, by phone at +1(513)241-9566, or by formal correspondence through 720 E Pete Rose Way, Ste 220, Cincinnati, OH 45202, US.