Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through homvoria.com. We provide worldwide shipping services for kitchen and home-use products, including delivery to the United States, Europe, and other international regions where carrier service is available. Shipping availability may vary depending on the destination country or region, local delivery restrictions, customs rules, logistics limitations, or carrier service coverage. If a destination cannot be served, we will notify the customer as soon as possible after order review.

2. Order Processing Time

Orders are typically processed within 1–4 business days after successful payment confirmation. Business days do not include weekends or public holidays. During peak seasons, promotional periods, severe weather, inventory checks, payment review, or other operational delays, processing time may be slightly extended. Order processing time is separate from shipping transit time.

3. Shipping Fees and Free Shipping Thresholds

Shipping fees are calculated based on the delivery region and order value. For orders shipped to the United States, the standard shipping fee is USD $4.99, and free shipping is available for orders of USD $89 or more. For orders shipped to Europe, the standard shipping fee is USD $13.99, and free shipping is available for orders of USD $149 or more. For orders shipped to other worldwide regions, the standard shipping fee is USD $17.99. Free shipping thresholds are calculated based on the order subtotal after discounts and before any applicable taxes, duties, or additional fees unless otherwise stated at checkout.

4. Estimated Shipping Time

Estimated delivery time depends on the destination region, carrier service, customs clearance, and local delivery conditions. Orders shipped within the United States usually arrive within approximately 7–15 business days after dispatch. Orders shipped to Europe usually arrive within approximately 8–18 business days after dispatch. Orders shipped to other worldwide regions usually arrive within approximately 10–25 business days after dispatch. These timeframes are estimates only and are not guaranteed delivery dates.

5. Logistics Carriers and Delivery Partners

We work with third-party logistics carriers and local delivery partners to complete order delivery. The exact carrier may vary depending on the destination, package size, shipping method, warehouse arrangement, and carrier availability. After an order has been shipped, delivery handling, route updates, and final delivery are managed by the assigned carrier or local postal service.

6. Tracking Information and Updates

Once your order has been shipped, tracking information will be sent to the email address provided at checkout when available. Tracking information may take 48–72 hours to update after the package has been handed over to the carrier. During this time, the package may already be in transit even if the tracking page does not show movement. If tracking has not updated after 72 hours, customers may contact us at care@homvoria.com with the order number for assistance.

7. Delivery, Signature, and Package Receipt

Customers are responsible for providing a complete and accurate shipping address at checkout. Some deliveries may require a signature, identity confirmation, safe-place delivery, pickup from a local carrier point, or other delivery verification depending on the destination and carrier rules. If a package is marked as delivered by the carrier, customers should first check the delivery address, mailbox, front desk, building reception, neighbors, household members, and local carrier office before contacting us.

8. Damaged, Lost, or Problem Packages

Customers should inspect the package immediately upon delivery. If a package arrives damaged, opened, missing items, visibly tampered with, or if the wrong item is received, please contact us within 48 hours after delivery at care@homvoria.com. The request should include the order number, a brief description of the issue, clear photos or videos of the package, product, shipping label, and any visible damage. We will review the case and may work with the carrier to determine whether a replacement, refund, or other solution is appropriate.

9. Customs Duties, Taxes, and Import Fees

For orders shipped within the United States, there are no customs duties or import taxes charged to the customer because these are domestic U.S. orders. For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other local charges may apply depending on the destination country or region. These fees are charged by customs authorities or local carriers and are the responsibility of the customer unless otherwise required by law.

10. Delivery Delays and Contact Information

Delivery may be delayed due to customs inspection, carrier delays, incorrect addresses, remote delivery locations, public holidays, weather conditions, peak season volume, failed delivery attempts, or other events beyond our reasonable control. If you have questions about shipping, tracking, customs, delivery status, or a damaged package, please contact us at care@homvoria.com. You may also contact us by phone at +1(513)241-9566 or refer to our company address at 720 E Pete Rose Way, Ste 220, Cincinnati, OH 45202, US when needed for formal correspondence.